Privacy policy

  1. This Policy provides the basis on which we will process and retain the personal information you submit on this Site. Please note that this Policy is applicable to your activity on www.uwina.com (“the Site”) and all transactions which take place between us. We suggest that you take the time to familiarise yourself with this Policy so that you are fully aware of the status of your personal information in regard to our business.
  2. We will retain the following information relevant to you:
    1. Information that you provide when using the Site or completing forms on the site, including but not limited to the registration of an account with us, the creation of your profile and the placing of an order or number of orders;
    2. Any correspondence with you.
    3. Any responses you may give us to surveys or questionnaires (which you do not have to respond to);
    4. All transaction information; and
    5. Details of your visits to our site including, but not limited to, traffic, location and communication data.
  3. We may gather information about our users’ browsing actions and patterns in order to gain aggregate information. This will amount to statistical data only, and will not categorise any distinct user. This type of material helps us to further develop our site so that we can provide users with an enhanced service by:
    1. Understanding our audience size and patterns of use; 
    2. Using our users’ preferences to adapt the site to specific interests;
    3. Improving search speed; and
    4. Recognising users when they return to the site.
  4. We will use specific user information to:
    1. Present content in the most effective way;
    2. Deliver information and items that interest customers;  
    3. Carry out our contractual duties to customers;
    4. Allow customers to make use of any interactive aspects of the Site; and
    5. Inform customers of changes to the uWINa offering.
  5. We may release users’ personal information to third parties if:
    1. We correspond with a supplier in regard to a defective Item/s;
    2. We correspond with service providers, such as courier companies, in regard to their role in transactions with our customers;
    3. We are compelled by legal order to disclose users’ personal data;
    4. It is necessary in the process of protecting or enforcing our rights vis-à-vis our customers;
    5. It is necessary to protect the property of our business; or
    6. It is required for the purposes of fraud protection and credit risk reduction.
  6. The user information that we collate may only be retrieved by our official employees or agents in:
    1. Fulfilling your order;
    2. Processing your payment or refund details; or
    3. The provision of support services.
  7. We will take all steps reasonably expected to safeguard your information, will maintain the security to do so on an ongoing basis, and will handle all information and records in terms of this privacy policy. Unfortunately, the exchange of information via the internet cannot be guaranteed as entirely safe, and therefore, although we take extreme care to protect our and users’ personal information, the security of information during transmission cannot be warranted by us. Transmission of information is accordingly at your own risk, but when we receive your information we apply stringent security features to protect it against illicit access.
  8. Your uWINa password is unique and allows you to edit your profile, access your account, and your transaction history. We strongly advise that you select a ‘strong’ password (including a mixture of both lower and upper case letters of the alphabet, as well as numbers and/or symbols) for use on your account. You are wholly responsible for the activity that takes place on your account, and we therefore recommend that you keep your account user name and password confidential.
  9. Payment transactions on the site are encrypted, and made possible through the use of an external and secure payment agency. uWINa will not retain or have access to any users’ details relating to debit or credit cards or other payment mechanisms.
  10. In the event that the Site contains links to other websites, such as advertisers or affiliate sites, and you choose to follow one of these links, take note that this Privacy Policy does not extend beyond this Site, and you are therefore cautioned to consider the privacy statements and terms and conditions of any linked sites. We will not be held responsible or liable in any manner whatsoever for the consequences of your decision to access or submit information to other websites.
  11. Any updates or amendments to this privacy policy will be posted on this page. Questions, comments and requests regarding this policy are welcomed and should be addressed to info@uwina.com.
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